Privacy Policy
1. Introduction
VST Fine Jewellery (website: https://vstfinejewellery.com/) values your trust and your business. We are a Hong Kong based jewellery house, creating fine and custom pieces for clients across the world. Please read this Privacy Policy, as it explains how we collect and use the personal information you share with us.
2. Data Collected
Data Storage Location
Our website and the data it collects are stored on secure servers, with restricted access and industry standard encryption. We take reasonable technical and organisational measures to keep your information safe from loss, misuse, or unauthorised access, regardless of where in the world it originates from.
Registration Data
If you register a trade or client account on our website, we store your name, company details, email address, and any additional information added to your profile. You can view, edit, or delete this information at any time, except your registered username. Our team can also access this information.
Order and Enquiry Data
When you place an order, request a design consultation, or submit an enquiry through our website, we collect the details you provide, including product specifications, quantities, and contact information. This data is stored to process your order and provide ongoing support for your enquiry, and to keep you informed at every stage.
Support Data
If you contact us for assistance with an order, design, or general query, your message and any attachments you share are stored so our team can respond and follow up. We only use the information you provide to resolve your query, and we ask for your consent whenever additional details are needed. We do not share this information beyond what is required to assist you, and it is never used for any other purpose.
Comments
When you leave a comment on our blog, we collect the details entered in the comment form, along with your IP address and browser information, to help detect and prevent spam submissions.
Contact Form
Information you submit through our contact form is sent directly to our team at VSTDIAMONDS@GMAIL.COM for review and response. This information is used only to address your enquiry and is never used for marketing purposes or shared with any third party. We keep these submissions only as long as needed for customer service purposes.
Google Analytics
We use Google Analytics to understand how visitors use our website, so we can improve your experience. This reporting is anonymous, and no personalised data is stored through this tool. If you prefer to opt out, you may use the Google Analytics Opt-out link, available on request.
Cases for Using the Personal Data
We use your personal information in the following cases:
We use your personal information in the following cases:
- Verification and identification of the user during website usage;
- Providing design, order, or technical assistance;
- Sending updates about your order, our collections, or changes to our services;
- Checking account activity to prevent fraudulent transactions and ensure the security of your information;
- Personalising your experience with us;
- Guaranteeing our website and administrative processes run smoothly
3. Embedded Content
Pages on our website may include embedded content, such as videos or social media feeds. Embedded content behaves the same way as if you had visited the other website directly. These platforms may collect data about you, use cookies, embed additional third party tracking, and monitor your interaction with the embedded content, including tracking that interaction if you have an account and are logged in to that platform at the time. Below is a list of the services we use on our website.
We use a Facebook page plugin to display our page updates on our site. Facebook maintains its own cookie and privacy policies, over which we have no control. No cookies from Facebook are installed, and your IP is not sent to a Facebook server, until you consent to it. See their privacy policy for further detail.
We embed content from our Instagram account to showcase our jewellery on our site. Instagram maintains its own cookie and privacy policies, over which we have no control. Your IP is not sent to an Instagram server until you interact with and consent to the embedded content.We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies, small text files that are placed on your device to help us provide a better browsing experience. Cookies are generally used to remember your preferences, keep track of enquiry or order details, and provide anonymised tracking data to tools such as Google Analytics. Cookies generally exist to make your browsing experience better, however you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser, and we suggest consulting the help section of your browser for guidance on how to do so.
Necessary Cookies (all site visitors)
- cfduid: Used by our content delivery network to identify individual visitors behind a shared IP address and apply appropriate security settings on a per-visitor basis.
- PHPSESSID: Used to identify your unique browsing session on our website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by our website platform to authenticate logged-in visitors, and confirm password authentication and user verification.
- wordpress_logged_in_[hash]: Used by our website platform to authenticate logged-in visitors, confirm password authentication, and user verification.
- wordpress_test_cookie: Used to ensure that cookies are working correctly on your browser.
- wp-settings-[UID]: Our website also sets a few wp-settings-[UID] cookies. The number at the end is your individual user ID from our database, used to customise your view of the admin interface, and possibly the main site interface as well.
- wp-settings-[time]-[UID]: Our website also sets a few wp-settings-[time]-[UID] cookies. The number at the end is your individual user ID, used to customise your view of the admin interface, and possibly the main site interface.
5. Who Has Access To Your Data
If you are not a registered client of our site, there is no personal information we retain or hold regarding you. If you are a client with an account, your personal information can be accessed by our system administrators, and by our design and support team, when they, in order to assist you, need to get information about your account, your order, or your enquiry.
6. Third Party Access to Your Data
We do not share your data with third parties in a way that reveals your personal details, such as your email or name. The only exceptions are our trusted partners, with whom we share limited data as required to provide the services you expect from us. Please see the details below.
Production and Logistics Partners
For orders that require manufacturing or shipment, we share relevant order details, such as design specifications and delivery address, with our production facilities and logistics partners across Hong Kong, China, and India. This information is used solely to complete and deliver your orderaccurately and on time.
Payment and Enquiry Handling
Where an order or enquiry requires payment or third party processing, the data received by that partner is limited to what you explicitly provide and consent to sharing at that time. These partners handle your information only for the purpose of completing the specific transaction or request you have made.
7. How Long We Retain Your Data For
When you submit an enquiry or a comment, its details are retained until you ask us to remove them. We keep this information so that we can recognise you and respond to future enquiries without delay. If you register an account, we also store the personal information you provide in your profile for as long as your account remains active. You can view, edit, or delete your personal information at any time, except your registered username, and our team can also update this information on your behalf.
8. Security Measures
We use SSL/HTTPS encryption throughout our website. This protects your communication with our servers, so that personally identifiable information is not accessed or intercepted by unauthorised third parties. In the unlikely case of a data breach, our team will act promptly to secure our systems, notify affected clients, and take steps to protect your information going forward.
9. Your Data Rights
General Rights
If you have a registered account with us or have left a comment on our site, you can request an exported copy of the personal data we retain about you, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored.
This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active client, such as basic account information like an email address. If you wish that all of your data is wiped, we will no longer be able to offer support or other services connected to your account.
Data Protection Compliance
Your privacy matters greatly to us. As we work with clients across many countries, we aim to follow applicable data protection standards, including the General Data Protection Regulation for clients based in the European Union. VST Fine Jewellery is committed to handling your information responsibly, wherever you are located, and to updating our practices as regulations evolve.
10. Third Party Websites
Our website may include links to third party websites. These third party websites are not screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by any third party, or require disclosure of any personal information relating to members of our service or site. VST Fine Jewellery bears no responsibility for the information collected or used by any advertiser or third party linking to or from our service or site.
11. Release of Your Data for Legal Purposes
At times, it may become necessary or desirable for VST Fine Jewellery to release your information in response to a request from a government authority or a party involved in legal proceedings. You agree that we may disclose your information to a third party where we believe, in good faith, that doing so is necessary for the purposes of a civil matter, criminal investigation, or other legal proceeding. If we receive a formal request affecting your privacy, we may notify you to give you the opportunity to respond, or we may address it ourselves, but we are not obligated to do either. We may also proactively share and release your information to third parties where we believe it is prudent to do so for legal reasons, such as a genuine belief that fraudulent activity has taken place. We release you from any damages that may arise from or relate to the release of your information in response to a request from law enforcement authorities or other legal parties.
Any release of personal data for legal purposes will only be carried out in compliance with the laws of the jurisdiction in which you reside.